Practice Operations Lab

A 6-Month Operations & COO Development Program Led by Kelsey Blaha

STARTING EARLY JANUARY 2027!

Build the System. Develop the Leader. Run the Practice Better.

Founding Cohort | Limited to 12 Practices

Growing a practice creates complexity.

More clinicians. More administrative staff. More departments. More numbers. More meetings. More decisions.

Eventually, simply working harder isn't enough.

You need a system for managing the business.

Practice Operations Lab is a six-month, hands-on program designed for practice owners and developing operational leaders who want to understand how every department of a practice works together, and build a simple, visual management system for keeping the entire organization moving in the right direction.

One Practice. Two Seats.

Your enrollment includes two seats from your organization.

That means you can:

• Attend as the practice owner
• Send the person you're developing into an Operations Director or COO
• Participate together so you're building and implementing the system as a leadership team

This program isn't about developing one person in isolation.

It's about building operational infrastructure inside your practice.

This Is More Than a KPI Dashboard.

We'll teach you to view your practice as a single interconnected operating system.

You'll learn how to identify the right KPIs across your organization, visually monitor performance, recognize problems earlier, understand how one department affects another, and create clear accountability for what happens next.

Because knowing a number is down isn't enough.

You need to know:

What does it mean?

Why is it happening?

What other departments could be contributing to it?

Who owns fixing it?

What action needs to happen next?

How will we know if it worked?

That's the difference between tracking numbers and managing a business.

What We'll Build Together

Over six months, we'll work through the operational infrastructure of your practice, including:

• Department structure and responsibilities
• How departments impact one another
• Identifying the KPIs that actually matter
• Creating a simple visual system for monitoring organizational performance
• Establishing accountability and ownership
• Management and leadership rhythms
• Communication between departments
• Hiring, onboarding, and retention
• Productivity and utilization
• Identifying operational bottlenecks
• Turning problems into measurable action plans
• Developing managers who can think beyond their own departments
• Reducing dependence on the owner
• Building systems capable of growing with your organization

You'll leave with more than information.

You'll build a working management system for your actual practice.

Your Private Operations Assessment

Before we begin building, we need to understand what already exists.

Each participating practice will receive a private Operations Assessment with Kelsey at the beginning of the program.

Together, you'll look at your current organizational structure, departments, leadership, systems, KPIs, and operational pain points.

This gives Kelsey the context she needs to help you identify where the biggest opportunities exist—and gives your practice a clear starting point for the work we'll do over the next six months.

Who Should Join?

Practice Operations Lab is intentionally designed for more than practice owners.

This program may be right for you if:

You're the owner who is still functioning as the operational center of the business.

You know too much. Approve too much. Answer too many questions. And you're ready to build a management structure that doesn't require you to personally oversee everything.

You have someone on your team who could become your COO.

Maybe they're currently your Practice Administrator, Office Manager, Clinical Director, Operations Director, or another trusted leader.

They know your business.

They have potential.

But they've never actually been taught how to manage an entire organization.

You don't necessarily need to go find a COO.

You may need to develop one.

Or...

You're already responsible for operations and want a better system for doing the job.

You need to understand how the departments connect, what you should be monitoring, when leadership needs to intervene, and how to turn information into action.

The goal isn't to give someone a COO title.

It's to develop the skills required to think and operate like one.

Meet Your Program Leader: Kelsey Blaha, LPCC

Kelsey's approach to operations wasn't developed in a classroom.

It was developed inside a growing behavioral health practice.

Kelsey began her career as a case manager, became a clinician, and eventually stepped into clinical onboarding leadership with a primary objective: improve clinician hiring, development, productivity, and retention.

In her first year in the role, she hired 20+ clinicians and retained 92% of them.

She hired another 12+ clinicians the following year and is currently on track to add approximately 14 more this year.

But hiring people wasn't the real accomplishment.

Building a system in which those people could succeed was.

Kelsey developed and implemented a structured 90-day onboarding system focused not only on administrative and clinical requirements, but also on the fundamental skills clinicians need to succeed inside a growing organization.

The results extended throughout the practice.

Productivity increased.

Utilization improved.

Morale improved.

Complaints decreased.

Retention strengthened.

Billable hours grew from approximately 400 per pay period to 1,100—a 175% increase.

And the organization experienced the highest-revenue year in practice history.

What began as solving a hiring and retention problem demonstrated something much bigger:

No department operates in isolation.

Hiring affects onboarding.

Onboarding affects productivity.

Productivity affects revenue.

Leadership affects accountability.

Communication affects morale.

Retention affects recruiting.

Client experience affects clinical performance.

And when you learn to see those connections, you can stop reacting to individual problems and start managing the system creating the results.

That's what Kelsey will teach you to do.

How the Program Works

6 Months

Limited to 12 Practices

Up to 2 Participants Per Practice

We'll meet more frequently during the early stages of the program while you're learning the framework and building your operational management system.

As the program progresses, we'll transition into implementation, troubleshooting, and optimization.

You'll begin using your system to manage your actual organization—and bring what you're seeing back to the group.

This isn't passive training.

You'll bring your practice into the room.

We'll build the system.

Then we'll help you learn how to run it.

Your Enrollment Includes

6 months of Operations + COO development

Two seats for your practice

Private Operations Assessment with Kelsey

Live small-group implementation sessions

Visual Practice Management System

KPI development and monitoring framework

Operations templates and implementation tools

Cross-department management framework

Accountability and leadership systems

Your customized Practice Operations Playbook

And direct guidance from someone who has implemented these principles inside a growing behavioral health organization.

By the End of the Program...

Our goal is for you—or the operational leader you're developing—to be able to look at your organization and quickly answer:

What's working?

What's not?

Where is the breakdown occurring?

Which other departments could be contributing to it?

Who owns it?

What needs to happen next?

When are we checking it again?

And ultimately:

Are we getting better?

That's what an operational management system should tell you.

Founding Cohort Investment

We're limiting the inaugural Practice Operations Lab to just 12 practices.

$3,500 Paid in Full

or

6 Monthly Payments of $650

Your investment covers your practice—not just one participant.

Up to two people from your organization may participate throughout the program.

Founding Cohort members will receive this introductory pricing as we build the first group of Practice Operations Lab graduates.

Future cohorts are expected to be offered at a higher investment.

You Don't Need More Information.

You need a way to see your business.

A way to know when something isn't working.

A way to determine why.

A way to know who owns what happens next.

And leaders who understand how all of those pieces work together.

Stop managing your practice one problem at a time.

Build the system that helps you manage the whole business.

Practice Operations Lab

6 Months | 12 Practices | 2 Seats Per Practice

Founding Cohort: $3,500